Changing or cancelling an appointment
If you can't make your appointment, please tell us as early as possible — call the branch or message us on WhatsApp with your booking reference. This lets us offer the time to another patient.
Booking deposits
Online deposits are not active yet: at the moment you pay at the clinic. When online deposits start, these rules will apply:
- The deposit is deducted from your treatment bill.
- Cancel or reschedule at least 24 hours before your appointment: your deposit is refunded in full or moved to your new date.
- Less than 24 hours' notice, or not attending: the deposit may be kept.
- If the clinic cancels your appointment: your deposit is refunded in full.
- Refunds go back to the original payment method. How quickly they appear depends on your bank.
Treatment payments
You receive a treatment plan with the cost before treatment starts. Questions about a bill? Speak to the clinic and we will go through it with you.
Last updated 16 November 2026. Questions about this page? Call Kadawatha 071 339 9299, Kandy 074 022 9797, or message us on WhatsApp.